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FAQ

What age restrictions apply to purchasing wine from your store?

In accordance with Japanese law, you must be 20 years or older to purchase alcoholic beverages. Age verification will be required upon delivery.

How long does shipping to Japan typically take?

Standard shipping to major cities in Japan takes 5-7 business days. Remote areas may require 7-10 business days. Express shipping options are available at checkout.

Do you offer temperature-controlled shipping?

Yes, all our wine shipments to Japan use temperature-controlled methods to ensure optimal quality. During summer months, we include additional protective packaging.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, JCB), PayPal, and bank transfers for orders shipping to Japan.

Can I return wine if I'm not satisfied?

Due to the nature of alcoholic beverages and international shipping regulations, we cannot accept returns unless the product is damaged or defective. Please see our Shipping & Returns page for more details.

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Mon-Fri: 9am-6pm

078-777-6616
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